Last Updated: September 28, 2026
At Aelfric Eden AI, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of the date your order is delivered.
1. Return Eligibility
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be unworn, unused, unwashed, and in its original condition.
- Original tags, packaging, and accessories should remain attached or included where applicable.
- The item must not show signs of damage, stains, alterations, or excessive wear.
- Proof of purchase or your order number must be provided.
Items that do not meet these requirements may be rejected.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Final-sale or clearance items when specifically identified as non-returnable;
- Gift cards;
- Personalized or customized products;
- Items that have been worn, washed, altered, damaged, or otherwise used;
- Products that cannot be returned for hygiene or safety reasons where applicable.
If a product is identified as non-returnable on its product page or at checkout, that restriction will apply unless required otherwise by applicable law.
3. How to Request a Return
Before sending anything back, please contact us at:
Please include:
- Your order number;
- Your full name;
- The item(s) you wish to return;
- The reason for the return;
- Photos of the product if the item is damaged, defective, or incorrect.
Do not send a return package to our business address unless our customer service team specifically instructs you to do so.
We will provide the appropriate return instructions after reviewing your request.
4. Return Shipping
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law or a specific return offer, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or stated at the time of purchase.
We strongly recommend using a trackable shipping service when returning an item. We are not responsible for return packages that are lost or damaged while being shipped back to us.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and clear photographs of the item and packaging when applicable.
After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.
6. Exchanges
If you would like to exchange an eligible item, contact us within 30 days of delivery.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit where appropriate.
7. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Please allow approximately 3–7 business days for us to process an approved refund after the returned item has been inspected. Your bank or payment provider may require additional processing time before the funds appear in your account.
8. Partial or Denied Refunds
A refund may be reduced or denied if:
- The returned item does not meet our return requirements;
- The item has been used, worn, washed, altered, or damaged;
- Required components, tags, or packaging are missing;
- The return was submitted outside the applicable return period.
We will communicate with you if an issue is identified during the return review.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be completed before shipment.
Once an order has been shipped, it generally cannot be canceled and may need to be handled under our return policy.
10. Contact
For questions regarding returns, exchanges, or refunds, please contact:
Aelfric Eden AI
162 South Main Street
Stowe, VT 05672
United States
Email: hnjopsasqw@iubridge.com
Website: https://aelfricedenai.shop/